IT Infrastructure Process Analysis

Client Need / Objective:

Sysazzle was initially engaged to recruit a full-time CIO for the tribe’s health care system. The tribal government, a separate entity, engaged Sysazzle’s professional services organization to assess and develop a road map with specific prescriptive actions for the community’s information technology services department, and to temporarily back-fill the vacant IT Director’s position. Additionally, the community manager requested assistance to resolve a dispute involving the tribe’s police force and human resources department related to a compensation study.

Sysazzle Solution:

Sysazzle sourced a highly qualified CIO for the health care system, minimizing executive search and on-boarding time for Gila River Indian Community (GRIC) and preserving continuity of IT operations for the tribe’s hospital.

For the government entity’s IT department, Sysazzle organized an assessment team that included the Chief Solutions Officer, a Solutions Delivery Director and a Senior IT Service Management Consultant under a professional services contract. In addition, the Solutions Delivery Director was assigned to act as GRIC’s interim IT Director in order to provide operational continuity. The IT assessment was performed using document analysis, in-person interviews with key IT stakeholders and internal clients, a current state assessment of the IT department’s organizational maturity (CMMI) related to IT service management (ITIL), an analysis of the government’s technology as both fit-for-purpose and fit-for-use, and the creation of a matrix of specific prescriptive actions to occur over 9-month and 18-month implementation road maps. The assessment was presented to GRIC’s leadership team and key stakeholders, who committed to implement the prescriptive actions. In addition, the interim IT Director on-boarded a Senior Project Manager and Business Analyst under the master professional services contract to work through a backlog of 30+ infrastructure projects.

Separately, the Chief Solutions Officer and a Senior Compensation Expert performed an analysis of a draft market compensation report for GRIC’s Human Relations and Police Department that had been disputed by both departments. Following analysis of the report, the Sysazzle team facilitated a successful mediation effort resulting in mutual agreement on the compensation report prior to submission to the elected Tribal Council.